OUR COMPANY: City Services Consultancy L.L.C (CSC) is an ISO 9001:2008 certified consultancy firm that was founded in United Arab Emirates in the year 2006.CSC offers an effective software solution for Customer Services, Facilitate Call Center Hubs and also provides managed services.
CSC is a geographical leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. CSC provides an array of sophisticated customer contact management solutions, primarily in the communications, technology and transportation industries.
CSC specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical and customer support services.What sets us apart from others is not just the diversity of our skills and expertise, but the quality of employees we attract. CSC’ people are real people – motivated, intelligent, resourceful, caring, and, most important, committed to quality service and pride in performance. We only aim to serve our clients with excellence and help businesses in order to reach their full potential.
OUR VISION Our prime vision is to strive to be the leading industry player in today’s competitive and challenging market by providing world class quality standard in services for our client.
OUR MISSION To customize the response with end to end services to add value to business by implementing our innovative management solutions to optimize the client’s services management processes and providing them with sustained cost reductions and enhancing our competitive strengths.
OUR EXPERTISE: At CSC, we are dedicated to total customer satisfaction and believe that it can be made only with a specific quality focus and by finding out their needs and wants. All our employees are trained professionals in their related fields and prove to possess copious knowledge and experience that help them to excel in their work. As for technology infrastructure, we have an in-house development team who can design and develop tailored made software solutions as per clientele request for their business needs. We provide complete software implementation process, starting with software design and development, software quality assurance testing, up to further software upgrades and enhancements.
We believe that understanding our client’s need is the key component for us to deliver excellent products and services. We are committed in meeting our client’s quality expectation and actively adopt relevant quality standards in enhancing the business process. As a result we are able to provide excellent customer satisfaction to our clients through the years.We play a major role for government and private sectors in business process to provide them with our services wherever and whenever they needed them.We focus on capturing synergies, balancing technology, services and cost-saving measures, and standardizing requirements across business units.Our objective is to help you build, align and achieve the standard goals of an organization. Also, we believe in working with a high level of professionalism and perfectionism. Our uniqueness is in our innovation and the will for continuous learning and improvement.
ACHIEVEMENTS: CSC was one of the first customer service outsourcing companies in the United Arab Emirates to receive ISO certification, earning ISO 9001:2008 in 2010. This certification proves to third-party assessors, as well as our customers, that we follow a set of internationally recognized quality standard procedures.